La Cima del Valle

PAYMENT INFORMATION

  • No-show fees or cancellation penalties, as per policy, will be automatically charged to the credit card used to generate the reservation.
  • Upon check-in, guests must present photo identification and the credit card used on the website for full payment or guarantee payment.
  • By making your reservation, you agree that the associated transaction fees and service charges are non-refundable. This means that, in the event of cancellation of your reservation, these costs will not be refunded, since they correspond to the services processed at the time of confirmation.


General Policies

  • (1) Cancellations: The deadline to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29. Exceptions may be considered, with prior authorization from the hotel.
  • (2) Early Departure or No Show: Early departure or no show will result in cancellation and a 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
  • (3) Reservation Modification: "Non-Refundable" reservations do not allow changes of dates or name. Extending the reservation implies extending the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
  • (4) Refunds: No refunds will be issued for late check-in or early check-out. For flexible reservations with full or partial refunds, cancellations will be processed within 10 business days after the corresponding request and confirmation.
  • (5) Important: Stay extensions require a new reservation. All guests must be properly registered at the time of booking, otherwise additional charges may be incurred at check-in. Availability of on-site accommodations for additional guests is not guaranteed. Guests under the age of 18 may only check in with a parent or legal guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or phone calls, etc.), or statutory surcharges. The hotel will assess these fees, charges, and surcharges at check-out.



Force Majeure Policy

  • Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Non-transferable and non-redeemable for cash. Subject to availability and restrictions.
  • Natural Disaster Alert: No penalty for date changes within 72 hours of the alert.
  • No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
  • Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
  • Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must be rescheduled within 30 days of the natural disaster, seasonal restrictions apply.
  • Policy Changes: The policy is subject to change without prior notice.

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About us

La Cima del Valle

Find La Cima del Valle located in the heart of the Wine Route in Valle de Guadalupe, Ensenada Baja California, where in addition to the production of regional wine and first-class cuisine, you can relax in a natural environment, surrounded by vineyards and mountains without the stress of the city.